**WARNING: THIS PAGE IS NOT APPROVED YET**

Templates for Support

This page provides standardized templates for responding to JIRA support inquiries.

Resolution Guidance

Please replace 'XXXXX' with the appropriate resolution steps. Please replace 'YYYYY' with the appropriate page ID.

Hello,
To resolve this issue,
XXXXX
For more information please follow steps in our wiki page here: https://wiki.agentil-software.com/doku.php?id=YYYYY
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,

Upcoming Update

Hello,
Our Development Team have scheduled the fix in our next update.
We appreciate your patience and understanding.
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,

Confirmed Issue

Hello,
We have received your issue and are actively working to resolve it.
We will notify you as soon as there are any updates regarding its status.
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,

Delayed Request

Hello,
I’m sorry to hear about the difficulties you’re experiencing.
We cannot fulfill your request immediately, we are working to make improvements in future updates.
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,

Ongoing Investigation

Hello,
Thank you for bringing this to our attention.
We are currently investigating the matter.
We will reach out with an update as soon as possible.
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,

Feature Implemented

Please replace 'XXXXXXXX' with the actual page ID for the feature documentation.

Hello,
Good news! This feature has already been implemented.
You can find more information about it in our wiki at the following link: https://wiki.agentil-software.com/doku.php?id=XXXXXXXX
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,

Confirmation New Feature

Hello,
Thank you for your suggestion.
It has been added to our development planning.
We will notify you as soon as there are any updates regarding its availability.
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,

Declining Requests

Hello,
We are sorry to inform you that due to current constraints, we are unable to fulfill your request at this time.
We understand this might be disappointing and appreciate your understanding as we work towards enhancing our services.
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,

Review In Progress

Hello,
Our team is reviewing your case thoroughly and will reach out as soon as our investigation is complete.
In the meantime, contact us if you have any other questions or need further assistance.
Best regards,