Guidelines

Support system

Support tickets are managed via our JIRA platform

You can register bugs and feature requests

If you don't have any account, please request it at support@redpeaks.io

How to register a bug

Describe the problem with as much as context as possible

Group and system for which the problem happened

Timeframe of the problem

Recurrence of the problem: How often does it happen ?

Attach screenshots of visual problems

Attach logs: Logs are most likely the only way to help solving the problem. There are several kinds of logs that you may attach:

Cockpit logs (Collected from cockpit superadmin menu)

For UI bugs, problem with managing data (errors on save/update/delete any data)

Redpeaks server logs (collected from Redpeaks UI)

Usefull to investigate UI bugs

Redpeaks worker logs (collected from Redpeaks UI)

Usefull to investigate Monitoring errors, shortdumps in SAP systems, connection errors

To give even better chances to investigate:

If you can reproduce the problem at will, you can activate DEBUG logs, then reproduce the problem so it gets catched with more verbosity in the logs.