JIRA

This plugins allows to create tickets in JIRA based on generated Alerts
You can control how tickets are going to be created, updated and closed

Configuration

Navigate to plugins, press Create and select JIRA

Parameters	Description
Name	Plugin name
URL	the URL of your Jira instance (ex: https://redpeaks.atlassian.net)
User	The user associated to the API token
Password	The API token created for the user
JIRA project	The project key in which tickets are going to be created
Issue type	The full name of the type of issues to create (Incident,Service Request,...)
Summary	Defines the summary format of the tickets. Variables can be used to build a custom summary
Closed states	Ticket states representing a closed state (Closed, Finished, etc...)

Credentials

The plugin requires to use basic authentication in order to use the JIRA API.

Therefore you must create User API Token associated to the user under which the ticket is going to be created.

We recommend creating the equivalent of a “service” user.

To create User API tokens:

Navigate to Atlassian administration portal

Open Security tab and look for User API Tokens in the left menu.

Create a new Token and use it as password in the Jira plugin configuration.

Raising Tickets

Any alarm received by the plugin will trigger the following actions:

Search in JIRA project if a ticket for the alarmId of the alarm already exists

If no Open ticket exists, then the plugin creates a new one

If a ticket exists, then the plugin updates the ticket, adding a new comment for the alarm.