ServiceNow Event Management Plugin

Purpose

With this plugin, you will be able to integrate your SAP CIs and their associated events and metrics with ServiceNow

Once active, this plugin will collect all generated alerts and metrics and regularly post them to ServiceNow.

If alarm rules are active, only alarms passing the filters will be processed.

Configuration items data will be sent to your ServiceNow instance directly

Events and metrics will go through a mid server

Requirements

Your ServiceNow instance must have the Event management module from ITOM enabled.

You need to have a mid-server, alerts and events will transit from it.

Create/Edit

Press Create or select Edit in the table action menu to open the ServiceNow Event Manager plugin editor

Parameter	Description
Active	Plugin state
Name	The plugin name
User	The ServiceNow user
Password	The associated password
Config API URL	The URL for the configuration API
Events API URL	The URL for the events API
Metrics API URL	The URL for the metrics API
Chunk size	The max number of events/metrics to send per request

Default API URI

ServiceNow API might evolve in time and this plugin allows to edit the associated URLs if any change happens in ServiceNow

Those are the default API URL to be used:

Configuration API: https://[YOUR_ITOM_INSTANCE].service-now.com/api/now/identifyreconcile

Events API: http://[YOUR_MIDSERVER:PORT]/api/mid/em/inbound_event?Transform=jsonv2

Metrics API: http://[YOUR_MIDSERVER:PORT]/api/mid/sa/metrics

MID server configuration

The MID server must be configured to use the same user credentials as the ServiceNow instance user used to push the SAP CIs

You need to add 2 extensions for alerts and metrics endpoints:

EventManagement extension

Operational intelligence metrics