Installation problems

Service doesn't start

The installer ran successfully, but you can't reach the UI with your web browser.

How to investigate

Open the services screen in windows task manager

Check that Pro.Monitor service is installed and running

If it is not running, you probably had problem during service installation.

How to fix

Open a windows shell and go to [ProMonitor install path]\bin

execute: services.bat install ProMonitorTest

If you see an error message relating JAVA_HOME env variable:

Check you installed only the java JRE and not JDK

Set JRE_HOME=[Java install path] in your environment variables (Not adding the bin folder), by Example: C:\Program_Files\Java\jre1.8.0_171

Remove JAVA_HOME variable

Open a new windows shell and go to [ProMonitor install path]\bin

Execute sc delete Pro_Monitor

Execute services.bat install Pro_Monitor

if the command is successfull, then the service can be installed correctly.

Execute sc delete Pro_Monitor to remove it again and let the installer do the job.

Uninstall ProMonitor by running the uninst000.exe file from Pro.Monitor install folder.

Execute the installer again, the service should be created correctly this time.