Raising a ticket

Support system

Support tickets are managed via our JIRA platform

You can register bugs and feature requests

If you don't have any account, please request it at support@redpeaks.io

Before Registering a bug

Look in the trouble shooting section for some help

You might find the solution of the problem

How to register a bug

Describe the problem with as much as context as possible

Group and system for which the problem happened

Timeframe of the problem

Recurrence of the problem: How often does it happen ?

Attach screenshots of visual problems

Activate DEBUG logs long enough to capture the problem

Attach logs: Logs are the best way to help solving the problem. There are several kinds of logs that you may attach:

Redpeaks server logs

Usefull to investigate UI bugs

Redpeaks worker logs

Usefull to investigate Monitoring errors, shortdumps in SAP systems, connection errors

See (Download logs)

Performance issues or application crash:

Perform a heap dump and a stack trace and attach generated files to the ticket