ServiceNow Event Manager

Purpose

The Cockpit plugin gives the possibility to send metrics, alarms and metadata to the ServiceNow platform

Once active, this plugin will collect all generated alerts and metrics and regularly post them to ServiceNow.

It is possible to define several ServiceNow plugins, for example if a secondary collector is in place.

Configuration

From the plugin menu, select “ServiceNow Event Management” type and click on “Add” to create a new plugin, this will open plugin configuration screen

Fill the plugin settings form:

Enabled: To enable or disable the plugin

Name: The plugin name

User/Password: Credentials to access the host

API Url for Config: : Webservice used to send configuration

API Url for Events: : Webservice used to send events

API Url for Metrics: : Webservice used to send metrics

Chunk size: The maximum number of alerts or metrics waiting in the output buffer. Used to limit the memory usage if events are created faster than consumed