Our Solution is based on an integration, deployment is organized in two main Steps :

Service-Now application deployment

ProMonitor Configuration

Service-Now Deployment

Open ServiceNow Store, search on “SAP” and click on SAP Cockpit Application

Select Request App and wait for your request to be approved by Agentil. in case of trouble, send an email to support@agentil-software.com

The application is now installed

ServiceNow Common installation part

Create a ProMonitor WebService User on Target instance, to Push data from ProMonitor to SAP Cockpit​

User needs the following role: Import_set_loader, soap, import_transformer role​, x_agsa_promonitor_user

Import Basic Metric Configuration

Use GenericConfig.xml and use the “import XML” out of the box capability

To give user access to the portal page and other menu, add user role “x_agsa_sapcockpit.user”

ProMonitor Configuration

Install and Configure PROMonitor in your DataCenter

Click on the Gear, choose Plugins .Then choose the plugin Type : ServiceNow Cockpit

Enter configuration informations :

A name for identifying the integration

The ServiceNow instance name (without https)

The ServiceNow user previously created

P455W0rd

The WebService informations :

Alarms: x_agsa_sapcockpit_ws_alarms.do

Metrics : x_agsa_sapcockpit_MetricInsert.do

If Needed, proxy informations

Open ProMonitor report template and add the target instance email address

Report Configuration

Edit ProMonitor Report Monitor

Add ServiceNow instance address in the interface to send data report to Snow

Add “SAP monitoring report XXXX : %COMPANY% - %SID%” as mail subject

Is it Working ?

Then, you can test the connectivity to Service Now by hitting the flask icon in the plugin interface A grren light indicate that's everything is going well

On Service Now side, open the instance in your browser and select “SAPCokpit / Portal View” in application menu You should see the portal

Metrics and Alarms should be automatically created in Service Now tables

x_agsa_sapcockpit_metric

x_agsa_sapcockpit_alarm