====== SolutionManager - ServiceNow integration

===== Environments =====
  * Snow instance: https://agentilpartnerdev4.service-now.com
  * MID server: saa69
    * Use installation procedure from ServiceNow ITOM
    * The current integration uses ''agl4.soap'' user in ServiceNow side
    * installer has created ''ServiceNow'' service user in SAA69
    * Once installed, the new mid server needs to be validated via the Mid servers dashboard
  * SAP instance: BCS Solman PSM