Our Solution is based on an integration, deployment is organized in two main Steps : 

  * Service-Now application deployment
  * ProMonitor Configuration

====== Service-Now Deployment ======

Open ServiceNow Store, search on "SAP" and click on SAP Cockpit Application

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Select **Request App** and wait for your request to be approved by Agentil. in case of trouble, send an email to //support@agentil-software.com//


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The application is now installed


==== ServiceNow Common installation part ====

  * Create a ProMonitor WebService User on Target instance, to Push data from ProMonitor to SAP Cockpit​
    * User needs the following role: **//Import_set_loader, soap, import_transformer role​, x_agsa_promonitor_user //**

  * Import Basic Metric Configuration 
    * Use [[products:sapcockpit:geneircxmlconfig|GenericConfig.xml]] and use the "import XML" out of the box capability

  * To give user access to the portal page and other menu, add user role //"x_agsa_sapcockpit.user" //






====== ProMonitor Configuration ======
  * Install and Configure PROMonitor in your DataCenter
  * Click on the Gear, choose Plugins .Then choose the plugin Type : ServiceNow Cockpit

{{ :products:sapcockpit:pmgear.png?200|}}

  * Enter configuration informations :
    * A name for identifying the integration
    *The ServiceNow instance name (without https)
    * The ServiceNow user previously created
    * P455W0rd
    * The WebService informations :
        * Alarms: x_agsa_sapcockpit_ws_alarms.do
        * Metrics : x_agsa_sapcockpit_MetricInsert.do
    * If Needed, proxy informations 
    * Open ProMonitor report template and add the target instance email address


===== Report Configuration  =====

Edit ProMonitor Report Monitor


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  * Add ServiceNow instance address in the interface to send data report to Snow
  * Add "SAP monitoring report XXXX : %COMPANY% - %SID%" as mail subject 

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====== Is it Working ? ======

Then, you can test the connectivity to Service Now by hitting the flask icon in the plugin interface
A grren light indicate that's everything is going well :-D

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On Service Now side, open the instance in your browser and select "SAPCokpit / Portal View" in application menu
You should see the portal

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Metrics and Alarms should be automatically created in Service Now tables
  * x_agsa_sapcockpit_metric
  * x_agsa_sapcockpit_alarm