Installation problems [Products documentation]

products:promonitor:latest:troubleshooting:install

Book Creator

Add this page to your book

Book Creator

Remove this page from your book

Manage book (0 page(s))

Table of Contents

Installation problems
- Service doesn't start
  - How to investigate
  - How to fix
- All connectors stay in UNKNOWN state

Installation problems

Service doesn't start

The installer ran successfully, but you can't reach the UI with your web browser.

How to investigate

Open the services screen in windows task manager
Check that Redpeaks service is installed and running
If it is not running, you probably had problem during service installation.

How to fix

Open a windows shell and go to [ProMonitor install path]\bin
execute: services.bat install ProMonitorTest
If you see an error message relating JAVA_HOME env variable:
- Check you installed only the java JRE and not JDK
- Set JRE_HOME=[Java install path] in your environment variables (Not adding the bin folder), by Example: C:\Program_Files\Java\jre1.8.0_171
- Remove JAVA_HOME variable
- Open a new windows shell and go to [ProMonitor install path]\bin
- Execute sc delete Redpeaks
- Execute services.bat install Redpeaks
- if the command is successfull, then the service can be installed correctly.
- Execute sc delete Redpeaks to remove it again and let the installer do the job.
- Uninstall ProMonitor by running the uninst000.exe file from Redpeaks install folder.
- Execute the installer again, the service should be created correctly this time.
If you see an error saying “Problem finding JAVA”:
- Run the pro_monitorw.exe program from *bin* folder, Tomcat property screen will open.
- Got to java section and check that Java Virtual Machine section is well configured: It must point to the bin\server\jvm.dll file

All connectors stay in UNKNOWN state

You can log in the server, but monitoring doesn't seem to work: Perhaps the worker cannot find java:
- Remove folder C:\ProgramData\Oracle
- Remove any java.exe or javaw.exe file in C:\Windows\system32 and C:\Windows\SysWOW64
- Make sure that the PATH SYSTEM variable contains the path to java.exe

/home/clients/8c48b436badcd3a0bdaaba8c59a54bf1/wiki-web/data/pages/products/promonitor/latest/troubleshooting/install.txt · Last modified: 2025/11/25 10:29 (external edit)