===== Installation problems ===== ==== Service doesn't start ==== * The installer ran successfully, but you can't reach the UI with your web browser. === How to investigate === * Open the services screen in windows task manager * Check that Pro.Monitor service is installed and running * If it is not running, you probably had problem during service installation. === How to fix === * Open a windows shell and go to ''[ProMonitor install path]\bin'' * execute: ''services.bat install ProMonitorTest'' * If you see an error message relating ''JAVA_HOME'' env variable: * Check you installed only the java JRE and not JDK * Set ''JRE_HOME=[Java install path]'' in your environment variables (**Not adding the ''bin'' folder**), by Example: ''C:\Program_Files\Java\jre1.8.0_171'' * Remove ''JAVA_HOME'' variable * Open a new windows shell and go to ''[ProMonitor install path]\bin'' * Execute ''sc delete Pro_Monitor'' * Execute ''services.bat install Pro_Monitor'' * if the command is successfull, then the service can be installed correctly. * Execute ''sc delete Pro_Monitor'' to remove it again and let the installer do the job. * Uninstall ProMonitor by running the ''uninst000.exe'' file from Pro.Monitor install folder. * Execute the installer again, the service should be created correctly this time.