===== Shortdumps =====

A shortdump occurs when a program crashes in SAP. The reasons can be several:
  * Internal SAP system error
  * Program called with bad/wrong parameters
  * Connection killed during program execution
  * Wrong/missing authorizations

==== How to investigate ====

  * When a shortdump associated to the Pro.Monitor user is discovered in the system, it is because of a remote function call which ended badly.
  * To resolve the problem, you need to identify what Function Module or what Report was executed.
  * For that, you need to correlate timestamps of the shortdump with what was executed at this exact same moment in Pro.Monitor, to discover which monitor is the responsible.
  * The best way to do that is by checking the logs.
  * Only one monitor at a time is executed on a system. If a shortdump occurred at 2h 42m 25s, check which monitor was executed in last just before this time.
  * Usually, you should see an exception in the logs giving more info about the reason.
  * In many cases, the monitor can also simply time out and get killed, forcing the connection to close.

==== How to fix ====

=== Shortdump caused by a crash in a monitor ===

  * Authorization issue: you will need to update the authorization profile of the Pro.Monitor user.
  * Wrong parameter: check the monitor configuration to see if it can be fixed there.
  * Bug: Sometimes the way Pro.Monitor calls Function Module is not appropriate on some versions of SAP, and need to be fixed by a patch.

=== Shortdump caused by a timeout ===
  * [[.:timeouts | See monitor timeouts]]

==== How to report the issue =====
  * If you could not fix the issue, you can raise a ticket to get some support
  * In order to ease the investigation and get a faster answer, you can follow this procedure:
    * Activate DEBUG logs at ''T0''
    * Wait for the dump to happen again (You can let it run of a day or so)
    * Make a screenshot of the ST22 showing the dumps occurred since ''T0'', with visible timestamps
    * Download worker logs matching the short dump timestamp
    * Attach logs and screenshot to the ticket
  * This should be enough information to identify the monitor causing the short dump and give some guidance.