Table of Contents
Installation problems
Service doesn't start
- The installer ran successfully, but you can't reach the UI with your web browser.
How to investigate
- Open the services screen in windows task manager
- Check that Pro.Monitor service is installed and running
- If it is not running, you probably had problem during service installation.
How to fix
- Open a windows shell and go to
[ProMonitor install path]\bin - execute:
services.bat install ProMonitorTest - If you see an error message relating
JAVA_HOMEenv variable:- Check you installed only the java JRE and not JDK
- Set
JRE_HOME=[Java install path]in your environment variables (Not adding thebinfolder), by Example:C:\Program_Files\Java\jre1.8.0_171 - Remove
JAVA_HOMEvariable - Open a new windows shell and go to
[ProMonitor install path]\bin - Execute
sc delete Pro_Monitor - Execute
services.bat install Pro_Monitor - if the command is successfull, then the service can be installed correctly.
- Execute
sc delete Pro_Monitorto remove it again and let the installer do the job. - Uninstall ProMonitor by running the
uninst000.exefile from Pro.Monitor install folder. - Execute the installer again, the service should be created correctly this time.
- If you see an error saying “Problem finding JAVA”:
- Run the pro_monitorw.exe program from *bin* folder, Tomcat property screen will open.
- Got to java section and check that Java Virtual Machine section is well configured: It must point to the bin\server\jvm.dll file
All connectors stay in UNKNOWN state
- You can log in the server, but monitoring doesn't seem to work: Perhaps the worker cannot find java:
- Remove folder C:\ProgramData\Oracle
- Remove any java.exe or javaw.exe file in C:\Windows\system32 and C:\Windows\SysWOW64
- Make sure that the PATH SYSTEM variable contains the path to java.exe