products:promonitor:6.8:troubleshooting:monitoring:businessobjects

BusinessObjects connection is not working

Connection to the BO instance is failing with message:
Could not reach CMS 'hostname:6400'. Specify the correct host and port and check for network issues. (FWM 20030)

To resolve this issue the local system must be able to resolve the hostname of the remote CMS, which is being returned by the name server (6400).
This can be achieved by:
- Either adding the hostname and IP address to DNS
- OR By adding the information to the hosts file of the local operating system:
  - Go to C:\Windows\System32\drivers\etc (/etc/hosts on linux / unix)
  - Edit the “hosts” file
  - Add a new row to the end with the IP address, the server name, and the fully qualified domain name like: 10.100.100.100 servername servername.FQ.DN