Trouble shooting

• Navigate to Step 2: Configure Infrastructure > Step 2.3: Default Settings
• Third party component state must be Active

• We can check if solman is currently triggering Alerts

• Here we see that the alerts are passing and so Solman Config is active:

• We can check that HTTP connection between Solman and Service Snow (Mid Server) is working fine:
• Use SM59 transaction:

• The destination must be named MID_EVENT_COLLECTOR2
• In target settings we can see the Service Snow Endpoint
• By clicking on Connection Test we can perform a unit test on the connection and check everything is ok.

• In the BADI, our program will use a ServiceSnow webservice to send the event.
• The return code is stored in ZSNOW table for each event
• You can use SE16 transaction to check return codes

• Here we can track each event:

• Below is an example of an event with a commnication Error. We should see a 200 for successful transaction.

• If no entries are being created in ZSNOW table, make sure that templates are properly assigned in solman portal, Step 5, and correctly showing Assignment status with a green icon in step 6

• ALRTINBOX : Display alert inbox
• SOAMANGER : Tcode to open and Activate WEbService, the web service to activate is :SAP_SOLMAN_ALERT_INBOX
• SRT_UTIL : View SOA Manager LOGS
• SOLMAN_WORKCENTER : Tcode to open the SOLMAN interface in BRowser
• SM59: List all output Interface
• SE38 : Execute ABAP code (SNow sende is called : ZTEST_SNOW_CONNECTOR)
• MAI_TOOLS : Display the Alarm tool

Using transaction SE16, display table ZSNOW to shows interface debugging table

1- First, Connect to system with SAP GUI on client 00

2- Use transaction strust

3- In Trust Manager, open “SSL Client”, import SSL certificate and SAVE

4- -use transaction smicm (to manage ICM, system to hadle HTTP and HTTPS clients)

5- In menu admin, select ICM → Exit HARD → GLOBAL . This will restart ICM module