Products documentation

ServiceNow Event Manager

The Cockpit plugin gives the possibility to send metrics, alarms and metadata to the ServiceNow platform
Once active, this plugin will collect all generated alerts and metrics and regularly post them to ServiceNow.
It is possible to define several ServiceNow plugins, for example if a secondary collector is in place.

From the plugin menu, select “ServiceNow Event Management” type and click on “Add” to create a new plugin, this will open plugin configuration screen
Fill the plugin settings form:
- Enabled: To enable or disable the plugin
- Name: The plugin name
- User/Password: Credentials to access the host
- API Url for Config: : Webservice used to send configuration example : https://agentilpartnerdev4.service-now.com/api/now/identifyreconcile
- API Url for Events: : Webservice used to send events, example : http://10.5.1.221:9696/api/mid/em/inbound_event?Transform=jsonv2
- API Url for Metrics: : Webservice used to send metrics, example : http://10.5.1.221:9696/api/mid/sa/metrics
- Chunk size: The maximum number of alerts or metrics waiting in the output buffer. Used to limit the memory usage if events are created faster than consumed