Guidelines [Products documentation]

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products:cockpit:1.0:support:guidelines

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Table of Contents

Guidelines
- Support system
- How to register a bug

Guidelines

Support system

Support tickets are managed via our JIRA platform
You can register bugs and feature requests
If you don't have any account, please request it at support@redpeaks.io

How to register a bug

Describe the problem with as much as context as possible
- Group and system for which the problem happened
- Timeframe of the problem
- Recurrence of the problem: How often does it happen ?
Attach screenshots of visual problems
Attach logs: Logs are most likely the only way to help solving the problem. There are several kinds of logs that you may attach:
- Cockpit logs (Collected from cockpit superadmin menu)
  - For UI bugs, problem with managing data (errors on save/update/delete any data)
- Redpeaks server logs (collected from Redpeaks UI)
  - Usefull to investigate UI bugs
- Redpeaks worker logs (collected from Redpeaks UI)
  - Usefull to investigate Monitoring errors, shortdumps in SAP systems, connection errors
- To give even better chances to investigate:
  - If you can reproduce the problem at will, you can activate DEBUG logs, then reproduce the problem so it gets catched with more verbosity in the logs.

/home/clients/8c48b436badcd3a0bdaaba8c59a54bf1/wiki-web/data/pages/products/cockpit/1.0/support/guidelines.txt · Last modified: 2024/05/01 18:52 (external edit)