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Welcome to Redpeaks Wiki
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products
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Supported versions
»
Redpeaks (former Pro.Monitor) V6.8
»
Trouble shooting
»
Raising a ticket
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Redpeaks V6.8
Release note
Install Guide
Prerequisites
Install JAVA
Install Redpeaks on Linux
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Memory tuning
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Trouble shooting
Raising a ticket
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products:promonitor:6.8:troubleshooting:ticketing
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Help
Table of Contents
Raising a ticket
Support system
Before Registering a bug
How to register a bug
Raising a ticket
Support system
Support tickets are managed via our
JIRA platform
You can register bugs and feature requests
If you don't have any account, please request it at
support@redpeaks.io
Before Registering a bug
Look in the trouble shooting section for some help
You might find the solution of the problem
How to register a bug
Describe the problem with as much as context as possible
Group and system for which the problem happened
Timeframe of the problem
Recurrence of the problem: How often does it happen ?
Attach screenshots of visual problems
Activate
DEBUG
logs long enough to capture the problem
Attach logs
: Logs are the best way to help solving the problem. There are several kinds of logs that you may attach:
Redpeaks
server logs
Usefull to investigate UI bugs
Redpeaks
worker logs
Usefull to investigate Monitoring errors, shortdumps in SAP systems, connection errors
See (
Download logs
)
/home/clients/8c48b436badcd3a0bdaaba8c59a54bf1/wiki-web/data/pages/products/promonitor/6.8/troubleshooting/ticketing.txt
· Last modified: 2024/05/01 18:35 (external edit)
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