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products:promonitor:6.8:troubleshooting:ticketing

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Table of Contents

Raising a ticket

Raising a ticket

Support system

Support tickets are managed via our JIRA platform
You can register bugs and feature requests
If you don't have any account, please request it at support@agentil-software.com

Before Registering a bug

Look in the trouble shooting section for some help
You might find the solution of the problem

How to register a bug

Describe the problem with as much as context as possible
- Group and system for which the problem happened
- Timeframe of the problem
- Recurrence of the problem: How often does it happen ?
Attach screenshots of visual problems
Activate DEBUG logs long enough to capture the problem
Attach logs: Logs are the best way to help solving the problem. There are several kinds of logs that you may attach:
- Pro.Monitor server logs
  - Usefull to investigate UI bugs
- Pro.Monitor worker logs
  - Usefull to investigate Monitoring errors, shortdumps in SAP systems, connection errors
- See (Download logs)

/home/clients/8c48b436badcd3a0bdaaba8c59a54bf1/wiki-web/data/pages/products/promonitor/6.8/troubleshooting/ticketing.txt · Last modified: 2022/07/08 09:52 by rbariou