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products:promonitor:6.6:troubleshooting:install
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Installation problems
Service doesn't start
- The installer ran successfully, but you can't reach the UI with your web browser.
How to investigate
- Open the services screen in windows task manager
- Check that Pro.Monitor service is installed and running
- If it is not running, you probably had problem during service installation.
How to fix
- Open a windows shell and go to
[ProMonitor install path]\bin - execute:
services.bat install ProMonitorTest - If you see an error message relating
JAVA_HOMEenv variable:- Check you installed only the java JRE and not JDK
- Set
JRE_HOME=[Java install path]in your environment variables (Not adding thebinfolder), by Example:C:\Program_Files\Java\jre1.8.0_171 - Remove
JAVA_HOMEvariable - Open a new windows shell and go to
[ProMonitor install path]\bin - Execute
sc delete Pro_Monitor - Execute
services.bat install Pro_Monitor - if the command is successfull, then the service can be installed correctly.
- Execute
sc delete Pro_Monitorto remove it again and let the installer do the job. - Uninstall ProMonitor by running the
uninst000.exefile from Pro.Monitor install folder. - Execute the installer again, the service should be created correctly this time.
/home/clients/8c48b436badcd3a0bdaaba8c59a54bf1/wiki-web/data/pages/products/promonitor/6.6/troubleshooting/install.txt · Last modified: 2019/02/04 11:01 (external edit)
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