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Welcome to Redpeaks Wiki
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products
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cockpit
»
Welcome to Redpeaks Cockpit
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support
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Guidelines
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Redpeaks Cockpit
Release note
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Install Guide
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Prerequisites
Install JAVA
Install Redpeaks cockpit
Install MySQL
Install Victoria Metrics
Startup configuration
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Support
Guidelines
products:cockpit:1.0:support:guidelines
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Table of Contents
Guidelines
Support system
How to register a bug
Guidelines
Support system
Support tickets are managed via our
JIRA platform
You can register bugs and feature requests
If you don't have any account, please request it at
support@redpeaks.io
How to register a bug
Describe the problem with as much as context as possible
Group and system for which the problem happened
Timeframe of the problem
Recurrence of the problem: How often does it happen ?
Attach screenshots of visual problems
Attach logs
: Logs are most likely the only way to help solving the problem. There are several kinds of logs that you may attach:
Cockpit logs (
Collected from cockpit superadmin menu
)
For UI bugs, problem with managing data (errors on save/update/delete any data)
Redpeaks server logs (
collected from Redpeaks UI
)
Usefull to investigate UI bugs
Redpeaks
worker logs
(
collected from Redpeaks UI
)
Usefull to investigate Monitoring errors, shortdumps in SAP systems, connection errors
To give even better chances to investigate:
If you can reproduce the problem at will, you can activate DEBUG logs, then reproduce the problem so it gets catched with more verbosity in the logs.
/home/clients/8c48b436badcd3a0bdaaba8c59a54bf1/wiki-web/data/pages/products/cockpit/1.0/support/guidelines.txt
· Last modified: 2024/05/01 18:52 (external edit)
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