If you encounter the error message “Authentication failed” while attempting to log into the Redpeaks application, follow these steps to troubleshoot:

• Verify Credentials: Ensure you are using the username and password that were configured during the installation of Redpeaks.
• Case Sensitivity: Both the username and password are case-sensitive, double-check for any mistakes in your input.

If login attempt limitations are enabled, the system will display a message like:

This message indicates that your account will be locked after a certain number of failed attempts, ensure you input the correct credentials to avoid being locked out.

For security reasons, the system may prompt you to reset your password after a certain period (90 days by default).

If you've lost access to the administrator account, follow these steps by accessing the server at the Linux level:

1. Access the Linux Terminal:
   • Log into the server using SSH or a direct terminal session.
2. Update Application startup arguments:
   • Edit INSTALL_FOLDER/bin/setenv.sh and after -Dport.http.nonssl=8888 add -DadminUser=admin2 -DadminPwd=Def@ult123!
     • The username admin2 and password Def@ult123! are provided as examples only, please replace them with something more secure.
   • Restart the service: systemctl restart promonitor
   • This will create a new admin account with the username and password you specified
3. Log in with the New User and New Password:
   • Use the new admin user credentials to access the application
   • Settings→Users & Authorizations select the username to edit
   • Update the password and uncheck the 'Locked' option

• You can now log back into the admin account to delete the new user you created
• Important: Once logged in, remove the -DadminUser=admin2 -DadminPwd=Def@ult123! from INSTALL_FOLDER/bin/setenv.sh